Common Questions about Vacation Rental Homes

You can search our site for current availability and rates. Once you have found the property you would like to stay at, call (or Email) our reservations office at 1-866-273-4541. We will need your name, billing information, phone numbers, email address and the number of adults and children traveling with you. An emergency contact number is suggested as well.  A deposit (or payment in full for reservations made with in 45 days prior to arrival) will be required at the time of booking.  We currently accept eChecks or VISA, MC and Discover credit cards.  You can also arrange to overnight a personal check or make a bank to bank wire transfer.  After your reservation has been processed, you will receive an email with your reservation number, welcome letter, invoice (reflecting each payment) as well as the terms and conditions of your specific vacation rental.

Do you offer concierge services and vacation planning?

No.  We do not currently offer concierge services, however our sister company, Resort VIP does offer concierge services and discount memberships in certain areas.

Can I combine discount offers or packages?

Only one discount offer, or package deal can be applied to a single reservation unless otherwise specified. Offers are not valid during Holiday Season unless otherwise specified.

When is check-in & check-out time?

Unless otherwise stated, your home will be available for Check-in anytime after 3:00 p.m. An early check-in can be coordinated for an additional fee. If the property has a check-out the day of your arrival we will not be able to coordinate an early check-in because our housekeeping staff will not have enough time to prepare the house for your arrival.

Check out time is 10:00 a.m. A vacation home requires more time to clean than a hotel room, so please help us prepare for our next guest by being on time.

What are your office hours?

Our hours fluctuate during the seasons. Winter hours are Monday - Friday, 9:00 AM - 4:00 PM and summer hours are Monday - Friday, 9:00 AM - 6:00 PM and on Saturdays from 9:00 AM - 12:00 PM.  We are closed on Holidays and on Sundays. 

What are the directions to the Nantucket Accommodations Office?

Our main office is located in Nantucket at 5 Hanabea Lane, Suite A near the Nantucket airport. 

Do you offer Travel Insurance?

Yes.  Travel insurance may be purchased through us anytime before your arrival at an additional 6.95% of your reservation total, however the earlier you purchase the insurance, the more benefits you will have.  For more information on travel insurance through CSA, please click here. We offer a 10 day free look where you can opt out for any reason. Please note that while travel insurance is optional, our property protection insurance is required for every reservation.

What is your Change/Cancellation Policy?

If you change your reservation there is a $20.00 fee for any change. No changes can be made within 30 days of your arrival.

Each nightly lodging property we represent has it's own cancellation policy.  Please refer to your reservation confirmation for the specific terms.  Or if you have questions prior to booking, please ask one of our reservations specialists.

Please ask us about travelers insurance which can help during certain cancelations.  Details on our travelers insurance can be found here.

What will we be responsible for when we check out (of a vacation rental)?

Every vacation rental reservation includes a certain number of hours towards your departure clean (house specific). You can help to ensure we are able to stay within those hours be helping with certain tasks, such as emptying out your refrigerator and taking out the trash, starting the dishwasher and if possible start a load of towels in the washing machine. You will receive a detailed set of departure instructions the day before your departure. You will also receive detailed recycling instructions when you arrive. Recycling is mandatory on Nantucket and will result in fines if the instructions are not followed properly. Please contact us for specific questions!

How will I receive my confirmation and arrival instructions from Resort Accommodations?

All confirmation and arrival instructions will be sent via email, unless email is unavailable. To make certain you receive these emails, please adjust your spam filter to add the domain nantucketaccommodations.com to your list of accepted email addresses. You will receive a reservation confirmation email within 24 hours of making your reservation from reservations (at) nantucketaccommodations (dot) com, which will include detailed payment instructions and the terms & conditions for your specific vacation home.  After each payment, you will also receive an invoice that will reflect all of your payments.

Do you have a Lost and Found?

No. If you’ve left something behind on your visit, let us know and we will contact the housekeepers for your vacation rental.

Questions About Our Vacation Homes

By state law, occupancy may not exceed what is posted for each home. Maximum occupancy includes infants and children and ranges from 4 to 10 guests.

Do you allow pets?

Unless otherwise stated, there is a strict no-pet policy; If pets are found on the premises, this will constitute a breach of the terms & conditions and will result in a fine and or immediate eviction from your vacation home.

Is there air conditioning and heat?

All of our accommodations have heat. Some homes have gas fireplaces and or central air-conditioning or window air-conditioning units (air-conditioned bedrooms). Please check the home features on each home for specifics.

Is there a fully equipped kitchen in the vacation home?

Yes, every vacation home and town home has a fully equipped kitchen:  Please see the details of each vacation rental.  While we do our best to make sure the information is up to date, Nantucket Accommodations cannot be held liable if the property owner has made adjustments in their inventory.

Is there a telephone in the vacation homes?

Yes, there is a telephone in every vacation home or condo, mostly local calling only. If you need long distance added to your phone, you may purchase calling cards at the local grocery store. Most cell phone providers work fine in our down town accommodations, however only Sprint and AT&T seem to work well in our Quidnet accommodations. Verizon does not work in Quidnet.

Yes, vacation rentals include linens for each bedroom and bath towels for each guest. Beach towels are usually provided as well.  Please check the details for each specific property.

Are there cleaning supplies?

Most homes have basic cleaning supplies.

Yes, all of our accommodations are Non-Smoking. Smoking is permitted outside of the property only.